Add Re-entry Criteria

Once a user has reached a terminal node or has been eliminated (as they did not meet the workflow conditions), they are considered exited from the workflow. After exiting a workflow, you can control when you want to allow the user to re-enter the same workflow.

1. To add re-entry criteria, click NEXT: DEFINE RE_ENTRY CRITERIA.

2. Select Yes or No to decide if you want to allow the user to re-enter the journey/workflow or not.

3. Upon choosing Yes, specify the re-entry time. This is the time that must elapse before a user can enter that workflow again.

   

Note:

You can also define an immediate re-entry criteria for your users. This is useful when you want a user to be activated by a workflow each time that they qualify. To do this:

• Choose Yes for Allow user to re-enter the journey?
• And then mention 0 as the re-entry time.

For example, you want to show a pop-up to a user each time they try abandoning a checkout.Since this flow must work each time a user tries to abandon the checkout, the re-entry criteria must be set to 0.