Clear your Cache and Cookies

To resolve any issues that you might be experiencing with the new Zeotap CDP App, we recommend you clear the cache and cookies on your browser. Below, you can find information about clearing cache and cookies for some of the commonly used browsers.

Google Chrome

Microsoft Edge

Mozilla Firefox

Opera

Safari

Ensure that all stored cache and cookies are removed by setting the time range to ‘All Time’ or ‘Everything’ when clearing them, which automatically logs you out of all websites.

Basic Troubleshooting Steps

If a Zeotap CDP App feature still does not work as expected or if you see an unexpected problem message that prevents the system from completing an action, try the following troubleshooting solutions:

1. In the left navigation panel, click Log Out, then log in again.

2. Clear cache and cookies from your current browser.

Information

If you are still not able to resolve the issue with the new Zeotap CDP App, then reach out to the Zeotap Support team with the following details:

• Details of the Issue
• Include a screenshot of the issue for better clarity